Who we are
Our team has a unique combination of consultancy and research skills with previous experience in practice, management and inspection.
Caitlin has a range of experience and expertise in conducting research. This includes:
- Producing state-of-the-field policy briefs.
- Designing and conducting consultation including focus groups with vulnerable people.
- Collating and analysing secondary data.
- Drafting and delivering concise reports.
- Quality assuring reports for publication
Prior to joining Cordis Bright she worked for an education consultancy firm, conducting and reviewing research into governance and inspection practices in schools.
Caitlin also has experience working in a think tank assessing the implications for the public sector of leaving the EU. Elsewhere, she has provided research and logistical support to women’s rights organisations and a national food bank charity.
Caitlin has a degree in Politics and International Relations from the University of Cambridge.
Managing Director and Senior Consultant
Colin is Cordis Bright’s Managing Director. He works with clients on performance improvement, service reviews, evaluations and multi-agency working. He has experience across children's services, youth justice, adult social care, education, public health and community health services.
“I’m proud of the reputation that we have built at Cordis Bright for delivering high quality consultancy support and research that helps our clients to achieve real and sustained change for service users and their families.”
Colin’s experience includes:
- Service reviews and audits: Colin works with clients to help them understand existing strengths and areas for improvement across projects, services and programmes. Most recently, he has worked with a number of local authorities to identify ‘what works’ in implementing successful prevention and early intervention initiatives. His experience spans early years and childcare, children’s centres, vulnerable families, child protection, looked after children, youth offending, and children with disabilities.
- Feasibility studies and economic analysis: this includes helping organisations decide how best to use funding to have maximum impact on target groups. Colin is skilled at economic analysis, including cost-benefit analysis and social return on investment.
- Training, coaching and one-to-one support: Colin works with a wide range of professionals to help them improve their effectiveness – as practitioners and managers. Training and coaching has involved social workers, health visitors, children’s centre workers and early intervention workers.
- Research and evaluations: Colin’s experience includes a range of national and local initiatives, e.g. early years, childcare, children’s centres, family support, vulnerable families, child health, schools, and children with disabilities or special educational needs. This also includes undertaking needs assessments and advising on partnership arrangements and commissioning approaches.
- Support to local authorities and the third sector in the measurement of impact and outcomes. This includes the development of toolkits, innovative case-study approaches to measuring impact, support on narrowing the gap, and developing outcomes-based service specifications.
Colin has a BA(Hons) in Social Anthropology from the University of Cambridge and an Executive Masters in Public Administration from the London School of Economics.
Eleanor has conducted work for a range of public and not-for-profit organisations. This includes delivering needs assessments, research and evaluation to time, budget and specification.
“I am passionate about using a broad range of methods to understand the experiences and perspectives of service users in order to develop high quality research and policy which is responsive to their needs.”
Eleanor is highly skilled at delivering academically robust literature reviews, surveys and qualitative research including interviews and focus groups with groups commonly referred to as “hard-to-reach”. She also has a track-record of delivering concise and practically useful reports. Her recent project experience includes:
- Reviewing academic literature and government policy in delivering housing services for adults with learning disabilities and conducting interviews with service users, their families and wider stakeholders to inform the development of a local authority Housing Strategy.
- Research to inform the possible development and expansion of a specialist Children’s Service and Children’s Activity Hub in West London, including an evidence review; policy review; demand profiling; supply profiling; financial profiling and in-depth interviews with Commissioners and voluntary sector organisations.
- A review of an hospital Integrated Discharge Team (IDT). The review explored the integrated health and social teams, particularly the functions of the service; working arrangements; staffing resources; information sharing arrangements; how best to demonstrate performance of the service; current and potential outcomes of the service and value for money.
- Year 2 and 3 analysis as part of a five-year impact evaluation of group of university programmes for social workers. This included a review of the extent to which the programmes improve the quality of social work practice; and potential improvements to the content and structure of the programmes.
Eleanor has a BA(Hons) from Oxford University.
Emma Van Oss
Emma Van Oss
Emma has a First Class degree in Linguistics from the University of Cambridge and an MSc with Distinction in Psychology from the University of Westminster. Prior to joining Cordis Bright she worked at a behaviour change agency, conducting and managing research, communications and interventions in the healthcare sector. She also has experience working with vulnerable adults in mental health, housing support and homelessness services.
Emma’s skills and experience in research include:
- Designing and conducting research projects with a range of populations, including community group members, service users, caregivers and healthcare professionals.
- Quantitative research techniques including survey design, data collection, statistical analysis and evaluation of service outcomes.
- Qualitative research techniques including semi-structured interviewing, thematic analysis and language analysis.
- Coordination of analyst teams working across multiple languages on international projects.
- Recruitment of research participants from specific populations.
- Project management.
Hannah has a BSc in Social Policy from the University of Bath. Prior to joining Cordis Bright she worked at a health and healthcare think tank, conducting research into NHS payment system reform, the social determinants of health and the NHS and social care workforce. Hannah also worked as a researcher for a voluntary sector advice organisation and so has experience of carrying out research with vulnerable people.
Hannah’s skills and experience in research include:
- Designing, conducting and analysing data from telephone interviews, face-to-face interviews and focus groups with different population groups including those referred to as “vulnerable” and high-profile public figures.
- Conducting academically robust and comprehensive literature reviews.
- Writing and presenting accessible and high-quality research reports for national and local audiences.
- Quantitative research techniques including designing surveys, data collection and statistical analysis using SPSS.
Hannah has 15 years’ experience of developing, delivering, evaluating and improving services. She is a skilled project manager with a demonstrable track-record of delivering projects to time, budget and specification. She has worked with a wide range of different clients, including the Home Office, Department for Education, Welsh Government, Offices of Police and Crime Commissioners, local authorities, Clinical Commissioning Groups, voluntary sector organisations and private sector providers.
“My interest in research and consultancy is rooted in a desire to collaborate with clients to support evidence-based decision-making in developing and improving programmes, services, policy and strategy. I have a strong interest in working with service users and stakeholders to gather their perspectives, and in promoting the use of these perspectives to evaluate current design and delivery and suggest improved ways of working for the future. I am particularly interested in approaches which involve co-production. I understand the challenges inherent in evaluating complex programmes where both implementation and outcomes are informed by the local and national context and where the timescales and resources for delivery and evaluation are often limited. As a result, I am focused on working with clients to deliver robust evaluations which are feasible to conduct and which provide useful findings and insights for future programme development, policy and practice.”
Hannah’s experience includes:
- Project managing longitudinal, formative and summative evaluations of projects and services. These evaluations have focused on impact and process. Recent examples include: the national evaluation of the MEAM (Making Every Adult Matter) Approach; evaluations of two Enhanced Health in Care Homes Vanguards (part of the NHS new models of care programme); evaluation of a regional whole system approach to domestic abuse led by police forces and Offices of the Police and Crime Commissioner in the region; and evaluation of a voluntary-sector led programme to provide support to local authorities to improve their response to child trafficking and modern slavery.
- Supporting local authorities and partners with their response to domestic violence/violence against women and girls. Examples include strategic needs assessments, strategy development and action planning workshops.
- Undertaking research to inform understanding of current practice and/or provide examples of good practice. This has included: desk-based research and consultation for the Department for Education and Home Office into local authority support for non-EEA migrant children who are victims of modern slavery; desk-based research and consultation for the Welsh Government into education, training and employment pathways for young people involved in the criminal justice system; in-depth literature review for a provider of criminal justice services into good practice in learning and skills provision in the secure estate.
Hannah usually undertakes research and evaluation involving mixed methods, involving both qualitative and quantitative methodologies. However, she has also been involved in projects focusing on a single method (such as in-depth literature reviews or large-scale survey analysis). Her main areas of skill, interest and experience include:
- Developing theories of change, logic models and evaluation frameworks, including approaches based on co-production, stakeholder consultation and/or review of documentation.
- Designing and implementing research methodologies and tools.
- Qualitative consultation with wide-ranging stakeholder groups, such as service users, delivery staff, strategic and policy leads, commissioners, funders and community stakeholders.
- Visiting services and hubs to observe practice, map pathways and consult with staff and service users.
- Identifying and analysing performance and service use data to investigate the outcomes of programmes for service users.
- Synthesising information from multiple methods to produce clear and comprehensive reports for clients and other key audiences.
- Working with stakeholders to build on the findings of research and evaluation, including presenting and discussing findings and recommendations with different audiences, action planning and options appraisal.
Hannah has practical experience as a front-line worker in both prison and community-based services. This involved working with service users who had a range of different support needs, such as those who misuse drugs and alcohol, are involved in the criminal justice system, have mental health issues, are disabled, have physical health problems, have learning difficulties, and/or are living in poverty.
She has a BA from the University of Cambridge and an MRes in Social Policy from the University of York.
Jane is a senior consultant and has worked with Cordis Bright since 1999. She has a BA in English from the University of Durham and an MSc (with distinction) in Social Policy from the London School of Economics. She is also a qualified management accountant. Jane began her career as a finance manager and director in charities in the fields of homelessness, substance misuse and domestic violence. Following her Master’s degree in 1997, she moved into research and consultancy. She has worked as a researcher and part-time lecturer at the London School of Economics and Birkbeck. Her specialist area of interest is the role of voluntary organisations in delivering both public services and social change.
“What I find most rewarding about my work with Cordis Bright is the opportunity to make a real difference to our clients’ practice. I am interested in using my research skills for practical benefit and to help not-for-profit organisations to understand themselves and their clients better. In these times of financial hardship, I am particularly passionate about developing methods for robust cost benefit analysis which help our clients to address the huge challenges they face in deciding how to allocate scarce resources.”
Jane has extensive experience in evaluation, analysis, research and supporting mergers in the voluntary sector. She also has recent experience of senior management in a complex service providing organisation. Recent examples include:
- Working with councils and health agencies in the East Midlands on making a strategic shift from health-based services towards investment in preventative social care services.
- Researching the cost-effectiveness of projects and programmes, including Partnerships for Older People Projects, Intermediate Care Funds, and the ‘Return to Social Work’ programme.
- A research project for the Equality and Human Rights Commission on the impact of personalisation in social care on marginalised groups.
- Leading on the evaluation of two local programmes designed to improve outcomes for older people and, in particular, reduce admission to hospital.
- Evaluation of the All Wales Domestic and Sexual Violence Helpline for the Welsh Government.
- Developing a business case for a hospital discharge service for homeless people in West London.
- Acting as interim finance director for a medium sized regional charity and supporting the development and implementation of a major change plan.
- Carrying out due diligence to inform potential mergers between independent social care organisations during her career with Cordis Bright Jane has built up considerable expertise in this area and has supported more than 20 merger processes.
Jane has a wide range of skills and expertise in the fields of adult social care and the management of not-for-profit organisations. Her particular strengths are:
- Rigorous financial analysis, including identifying social return on investment and value for money of interventions, and managing the political sensitivities around distribution of cashable savings.
- Writing for publication and to aid decision making.
- Practical financial management.
- Strong analytical skills, including the ability to synthesise and assess large amounts of complex information.
- Handling sensitive projects which require diplomacy, analytical skills and the ability to draw out information through interviews and group discussions.
Joshua has a First Class degree in Politics from Exeter University and an MSc in Social Policy from the London School of Economics. He has experience working on research and evaluation projects for a range of public and third sector organisations. Prior to joining Cordis Bright he worked in public affairs, delivering detailed consultations for a range of clients including local authorities, care home providers and housing associations. This role entailed working closely with local communities, government and public sector stakeholders.
Joshua’s experience includes:
- Conducting research employing both quantitative and qualitative methods, including working with large data sets.
- Designing, conducting and analysing interviews, focus groups, and surveys for a range of stakeholders, including those from groups commonly referred to as “vulnerable” or “hard to reach”.
- Writing comprehensive literature and policy reviews.
- Analysing documentary evidence and financial performance data.
- Conducting academically robust literature reviews.
“At Cordis Bright our focus is on creating research that gives our clients a greater understanding of their services and leads to practical recommendations about how they can improve in the future. Delivering research that helps our clients to overcome the challenges they face and deliver better services is what I am passionate about doing.”
Joshua’s recent projects include:
- Evaluations of multiple Enhanced Health in Care Homes Vanguards across the country, as part of the NHS New Care Model programme.
- An evaluation of integrated intermediate care services across one local health board and three local authority areas in South Wales.
- Evaluation of an intervention programme for a London council, working with children and their families to promote economic and social integration in order to mitigate risk of vulnerability to negative outcomes.
- A review of support for looked after children with complex and escalating needs.
- An appraisal of the care home market in the South East of England.
- A longitudinal, multi-site evaluation of approaches to diagnosing and managing hypertension.
- A review of local approaches to commissioning child sexual abuse and child sexual exploitation services.
Julian works mainly with not-for-profit social care providers, with over 25 years’ experience of managing social care services and consultancy. He has an MBA from the Open University, and has been working as a consultant for Cordis Bright for 15 years.
“I am passionate about helping organisations win, develop and manage high quality social care services and effective communication with staff and people who use services and the effective use of data to support business decision.”
Julian is skilled in helping organisations to identify and develop good practice and demonstrate this in order to win new business. This includes:
- Organisational reviews and business development for organisations, including older people’s support services for North Hertfordshire Homes, due diligence reviews of social care service acquisitions for Heart of England Housing and Care and One Group and market appraisal to identify potential new markets for a wide range of clients including Gwalia Group in South Wales, Heritage Care and Turning Point.
- Financial planning and modelling, including the identification of potential financial efficiencies and the development of pricing models. This includes the development of a service pricing model for Avenues Group to support the costing of new services. It also involves providing advice on new business opportunities, often as part of wider tender support.
- The review of social care services, including investigations into complaints and incidents. For instance, a review of home care contacting and monitoring arrangements in response to a Local Authority Ombudsman report; and investigations into concerns about individual social care services, including interviewing of front-line staff. Julian has also conducted reviews of management structures and evaluations of services against new CQC standards.
- Policy Development including the review and development of organisational policy and procedures for, Real Life Options, Places for People and Community Integrated Care, with a focus on the development of practical documents that support decision-making by front line staff. Julian also wrote the Learning Disability Campus Closure Workbook for the Department of Health’s Valuing People Team and is working on guidance on Provider Failure for the Department.
- Tender Support, including the provision of an editorial review role and the writing of tenders on behalf of organisations. Examples of this include a supporting the development of a significant PFI tender for extra care sheltered housing services; the writing of proposals for a large transfer of local authority care homes; tenders for the development of dementia care homes and for specialist employment support. Julian has provided editorial support for tenders. For all tenders the emphasis is on producing innovative tenders that meet the requirements of commissioners in ways that stand out from other providers.
Julian has been researching and presenting subjects for the Cordis Bright Social Care Briefing for 15 years, covering a wide range of topics but usually focusing on analysis of data that helps providers to understand their markets.
Julian is based in London and Manchester.
Julie is our Office Manager, she’s the go-to person in the team when things need to be done. She has a background in IT consultancy, is a master with data, and has a keen interest in all things political, having stood for Parliament in the past.
Kam leads Cordis Bright’s children’s services and youth offending sector and is both social work and probation qualified. She also holds a Diploma from OPM in Public and Private Partnerships. As a former HMI Inspector inspecting youth offending teams and in her role managing various YOTs she has considerable experience of the children’s sector and its challenges.
“I have a real passion for ensuring outcomes for children and young people and this is best achieved by working from practitioner, operational manager through to strategic manager. I am particularly interested in performance management and applying this to improve practice. Supporting organisations and developing good leadership is at the heart of my work and one which gives a great sense of achievement.”
Kam is highly skilled in performance management, both pre- and post-inspection work, coaching/mentoring and delivering training:
- Leading on change management with local authorities working with Chief Executives, Directors of Children’s Services and Assistant Directors. This has involved providing robust solutions to performance issues and acting as a role model to managers in good leadership and showing them in practice terms “what good looks like”. Work with YOS Strategic Boards in improving attendance and effective partnership working is a key area of improvement work.
- Safeguarding – working with local authorities following Ofsted inspections to carry out rapid reviews of case files, which has included leading on a 300 case file read for one organisation. Other case reviews have included over 1,000 file audits of children with disabilities, Children in Need and child protection cases.
- Pre- and post-inspection work – improved practice with over 50 YOTs focussing on Asset, intervention planning, recording and effective management oversight. Management workshops have made significant improvements swiftly and sustainably.
- Serious Case reviews for local authorities and Critical (extended) Learning reviews for YOTS – working with senior managers we have carried out over 8 reviews which have included young people charged with grave offences such as Murder, or those deemed vulnerable where a serious incident has occurred. More complex MAPPA reviews have also been carried out as an independent function for YOS teams.
- Training – Kam offers specialist expertise in risk and safeguarding and has delivered training to over 30 YOTs. Other training has included Diversity, Planning and Management workshops. Recent training to targeted youth support teams has been particularly successful in their transition to developing new skills.
Prior to joining Cordis Bright, Kam worked for HMI Probation inspecting both YOTs and Probation and she carried out specialist MAPPA work in Northern Ireland alongside police officers at Belfast Police Station. She has particular expertise in working with victims and in the area of Restorative Justice. Kam also has both operational and strategic experience of managing YOTs. She worked for Merseyside Probation Service for 6 years with her last frontline post being in Public Protection with Lifers and Sex offenders.
Karen has worked in project management and research and evaluation for voluntary, public and private sector organisations, working across a range of public sector and wider social issues. With a background in mixed methods social research, Karen is particularly interested in designing and conducting qualitative research with vulnerable adults, and the quantitative analysis of large datasets.
“Working on projects where our research findings can be progressed into service improvements for our clients, and better outcomes for the often vulnerable people they support, is one of the most rewarding elements to working at Cordis Bright. I particularly enjoy working on mixed methods projects, where perspectives from stakeholders and service users can help unpick and bring to life the trends shown in national statistics or monitoring data.”
Karen’s main areas of skill and experience are:
- Management and analysis of large datasets from a range of data sources including surveys, national statistics and performance monitoring data.
- Survey design and analysis.
- Use of data modelling techniques to examine risk factors and build predictive models.
- Qualitative consultation with a wide range of stakeholders such as commissioners and policy makers, service staff and service users (including young people and vulnerable adults).
- Conducting literature reviews.
- Triangulating data and analysis from a range of different sources to generate reliable and nuanced findings.
Karen’s recent and current projects include:
- A process, impact and economic evaluation of an Integrated IAPT pilot providing psychological therapy and support to people with Long Term Conditions. This mixed methods evaluation includes staff and patient semi-structured interviews, a staff survey and a comprehensive data study linking programme patient data with secondary healthcare utilisation data.
- Several process and impact evaluations of NHS New Models of Care Vanguard sites. These evaluations have drawn upon a wide range of research methods, using both primary and secondary data sources from across the multi-agency partnerships.
- An audit of local authority social work practice in responding to child trafficking and sexual exploitation.
- The national evaluation of the MEAM Approach. This evaluation takes an explicitly collaborative approach. For example, the evaluation framework and methodology are being co-produced with the staff delivering the services in the local areas; and peer researchers are being recruited and trained by the Cordis Bright team to collect qualitative interview data from service users and to conduct the analysis.
Karen has a MA (Hons) in French and Politics from the University of Edinburgh and a Masters with distinction in Social Research from Goldsmiths College. Karen also has frontline experience working with vulnerable adults and young people, having previously worked in homelessness services, as an SEN teaching assistant and as a support worker for adults with learning disabilities.
Lucy offers a broad range of public sector consultancy skills including research, evaluation, competitor and market analysis, strategy development, efficiency savings and interim management. Recent clients have included Department of Health, Department of Education, Local Authorities, CCGs, Representative Bodies and independent providers of health, social care and education services.
“I enjoy uncovering and presenting robust information which gives our clients confidence about the difficult decisions they face. At Cordis Bright we’re keen to be practical, working hard to avoid the management consultancy jargon which often alienates people. This approach appeals to me as it means we can work collaboratively with clients to get really good quality solutions.”
Examples of the projects which Lucy has led include:
- Evaluation of the impact (including financial and quality of life) of a range of services, including older people’s assistive technology services and multi-agency interventions designed to reduce reliance on primary and secondary care.
- Needs assessments to establish gaps in provision of domestic abuse, obesity and mental health services.
- Research among people with mental health problems regarding their satisfaction with local services.
- Modelling the impact of National Minimum Wage for providers which use sleep-in shifts.
- Independent analysis of the outcomes and savings delivered by an innovative social care delivery approach.
- Research into potential merger partners and initial merger approaches on behalf of a range of social care and education providers.
- Assessing the demand for new or existing services, including analysis of competitors and ability to pay for services.
- Helping service providers to analyse their expenditure and make viable recommendations for cost savings.
Lucy is a regular presenter at Cordis Bright’s quarterly briefing service where she analyses and presents trends in social care purchasing, regulation and delivery. This helps to ensure our clients to have a clear view of the opportunities which are most likely to benefit the people they support.
Lucy has a BA from Oxford University and an MSc in management from Cass Business School.
Matt is a consultant at Cordis Bright, and has a BA from the University of Oxford and an MA (with Distinction) from University College London. Prior to joining Cordis Bright, Matt worked for a large social housing association as well as various voluntary community projects, and has particular experience of working with vulnerable adults and young people at risk of disengagement.
“I particularly enjoy working collaboratively to shape the data we obtain from our research into something practical and useful in terms of driving change and improvement, which is at the heart of Cordis Bright’s approach.”
Matt has experience of research and consultancy for a range of organisations across the public and not-for-profit sectors, and his recent projects include:
- Evaluation of two Department for Education Innovation Programme projects. One of which works with children and young people on the edge of care through intensive family interventions to improve outcomes for them and their families. The second involved the establishment of a residential setting for young people with mental health needs to avoid admission and re-admission to CAMHS inpatient services.
- Conducting a training needs assessment in relation to children and young people’s emotional health and wellbeing for a local authority.
- Conducting evaluations of several NHS New Care Model Vanguard sites across England, involving innovative and widespread system transformations across primary and secondary care. These have focused on the development of Multi-specialist Community Providers (MCPs) and urgent and emergency care service.
- Evaluations of intermediate health care services in England and Wales, including longitudinal studies engaging with service users and carers.
- Developing a model for the delivery of victim support services, involving evaluation of existing services, a local needs assessment, and a review of wider literature.
Coming from a research background, Matt has developed a range of skills including:
- Research design, including a range of both qualitative and quantitative methodologies.
- Engaging with a range of service users and stakeholders using a variety of techniques including conducting face-to-face or telephone interviews and focus groups.
- Designing, implementing and analysing questionnaire, focus group and interview field research methods with a range of different stakeholders.
- Project management.
- Drafting and presenting reports.
Mollie has a degree in Social Anthropology with Management Studies from the University of Cambridge and an MSc in Demography and Health from the London School of Hygiene and Tropical Medicine. Prior to joining Cordis Bright, Mollie worked as a project manager for an international development consultancy, working closely with the Department of International Development to coordinate research and evaluation projects, knowledge management and programme implementation and design. During her MSc, Mollie used longitudinal data from the UK to research the link between depressive symptoms and social media use in 14 year olds. She also has experience working with vulnerable young people as a volunteer counsellor and a school mentor.
Mollie’s skills and experience in research include:
- Quantitative research techniques including survey design, probability sampling, statistical analysis and management and analysis of large survey and population datasets.
- Qualitative research techniques including designing, conducting and analysing semi-structured interviews.
- Designing and conducting a research project for an independent research charity.
- Managing teams of researchers and consultants across countries.
- Analysis of secondary data sources, literature reviews and report writing.
- Project management.
Sheila is in charge of Cordis Bright’s finances, and is an Associate of the Chartered Institute of Management Accountants. She has a broad range of experience both in finance and operational management. She also has a degree in French and Italian.
“My contribution is to ensure that we are efficient and accurate in all our financial transactions; I take great satisfaction from analysing and explaining figures.”
Sheila has strong financial and mathematical skills, and as well as keeping impeccable records, can assist with all aspects of financial decision making. Whilst not part of the consultancy team in general, she has provided support on a number of projects:
- Setting up accounts and systems for a new venture
- Analysing and explaining Company accounts
- Investigating incomplete accounts
In house, Sheila is the provider of information regarding invoicing, as well as keeping all our financial records and management accounting information up to date and accurate.
Head of Research
Steve leads Cordis Bright’s research team. He has a demonstrable track-record of delivering high profile projects to time, budget and specification.
“It’s a privilege to work with clients across the public and voluntary and community sectors on a range of innovative projects, programmes and services which improve outcomes for vulnerable children, young people and adults across England and Wales.”
Steve has recently led a range of high profile research, evaluation and consultancy projects for:
- Central government departments, e.g. the Home Office, Ministry of Justice, Youth Justice Board, Department for Education and Welsh Government.
- Local authorities, e.g. Steve has worked with over 50 local authorities across England and Wales.
- Clinical Commissioning Groups and Commissioning Support Units, e.g. Steve is currently supporting the delivery of NHS England New Care Model programme evaluations including evaluations of Multi-specialty Community Provider, Acute Care Collaboration, Urgent and Emergency Care, and Enhanced Care in Care Home Vanguards.
- Offices of Police and Crime Commissioners, e.g. Steve has supported OPCCs with research, evaluation, needs assessment and commissioning support concerning victims, restorative justice approaches and innovative approaches to reducing reoffending.
- Regulators and evidence hubs, e.g. Steve has recently supported clients including the National Institute for Health and Care Excellence, the Early Intervention Foundation and the Office of the Children’s Commissioner.
- Voluntary and community sector organisations, e.g. Steve has recently supported large not-for-profit providers of adult social care as well as organisations supporting young people with a learning disability and a number of organisations which aim to improve outcomes for victims of domestic abuse, sexual violence and violence against women and girls.
Steve is skilled and experienced at delivering projects through multi-agency partnerships involving local authorities, NHS and voluntary and community sector organisations. Steve has successfully delivered projects across Cordis Bright’s service offer. Examples are provided below:
- Children and young people’s services: Steve has delivered research, evaluation and needs assessments on topics including: childcare and early education, vulnerable children and families, missing children, children and young people with learning and physical disabilities, children and young people on the “edge of care”, those experiencing bullying, mental health, and substance misuse issues, trafficked children and children who are victims of modern slavery. Steve has recently led a number of evaluations of the Department for Education Social Innovation Programme including innovative approaches to supporting young people who may be at risk of accessing acute CAMHS. He has supported clients by delivering toolkits which have been embedded to help them to demonstrate the impact of their services on children and young people’s outcomes. Steve has also recently been involved in projects that assess the evidence base for what works in early intervention.
- Criminal justice: Steve has led on research for the Early Intervention Foundation on reviewing risk and protective factors for young people’s involvement in serious youth violence and gangs. He has also delivered a longitudinal evaluation of an innovative multi-agency Gang Prevention Programme. He has conducted a number of strategic needs assessments and evaluations in relation to Violence Against Women and Girls, Domestic Abuse and Sexual Violence. He has also delivered research for the Ministry of Justice into how evidence is generated, disseminated and used in the criminal justice system.
- Health: As well as leading the delivery of NHS England Vanguard evaluations, Steve has also led a number of innovative integrated health and social care programmes including evaluations of intermediate care programmes, a review and options appraisal concerning intermediate care beds, an evaluation of a resilience, escalation planning and surge management team, and an evaluation of an integrated assistive technology programme.
- Adult social care: Steve's work has included a focus on innovative initiatives for older people, people with a disability, people with mental health issues, people who are homeless, people with substance misuse issues and people with a physical disability. Steve has also conducted a range of market intelligence research for large not for profit providers of adult social care services and has supported them with their strategic planning.
Steve has a BA from Oxford and an MPhil and PhD from the University of Cambridge, where he was also an Economic and Social Research Council Post-doctoral Fellow.
Suzie has a degree in Education and English and a MEd with Distinction in Researching Practice from the University of Cambridge. Prior to joining Cordis Bright, Suzie worked as a primary school leader, managing a team, conducting her own classroom-based research and analysing attainment data. She has led a community-wide project in collaboration with the European Research Committee to increase social cohesion and worked on many projects designed to increase the attainment of children from low-income families. She also has experience volunteering with vulnerable children and homelessness services.
Suzie’s skills and experience in research include:
- Qualitative research techniques including interviews, observations, thematic analysis and focus groups.
- Quantitative data techniques such as survey design, data collection and analysis.
- Presenting research to wide ranging audiences of different stakeholders.
- Managing larger research projects, including the collection and analysis of data and setting up committees to work on the subsequent recommendations.
- Writing high-quality research reports and peer-reviewing for research journals.
Tom set up Cordis Bright because he wanted to offer a straightforward, intellectually robust and competitive research and consultancy service. The aim was to provide consultancy and research outcomes that clients could use with confidence when planning for the future. It was also important to Tom that services really were complementary to the expertise and knowledge that clients brought to the table and that the final outcomes really were greater than the sum of the parts.
“Really good consultancy isn’t a magic trick, or a gimmicky process; really good consultancy is about taking the time to understand the needs of your client, putting in real effort to come up with a robust and workable plan, then working really hard and efficiently to deliver on time what you have agreed – it may not always be showy but it works and it is probably one of the reasons why more than 80% of what we do each year is with returning customers.”
Although Tom is the Chairman of Cordis Bright he spends most of his time working on consultancy projects mainly with larger provider organisations. His work is strongly focused on business development and, in particular, mergers and acquisitions, market intelligence and strategic planning. Tom has been working long-term with a range of clients providing ongoing insight and support to assist them in achieving the strategic and operational goals they have set.
As a commentator Tom has been instrumental in the development of the Cordis Briefing which has provided challenging and insightful commentary on the development of social care and supported housing for over ten years.
Will has a BA in Politics from the University of Exeter, as well as an MA in Conflict, Security and Development, also from Exeter. Prior to joining Cordis Bright, he worked as a Health and Public Services analyst, providing consultation in areas such as technological innovation, training, user research, process improvement, and project management. Elsewhere, he has provided research support to an international anti-corruption NGO, as well as spending time as a volunteer providing logistical support to a refugee charity.
Will’s skills and experience in research include:
- Conducting user research sessions and contextual interviews to help optimise the delivery of benefit programmes across the UK.
- Gaining insights from large, often unstructured data sets to develop robust business cases.
- Conducting discourse analysis to attain a nuanced understanding of common themes and narratives.
- Identifying operational process improvements through journey mapping.
- Designing, documenting and delivering on-boarding and continuous training programmes.
Yvette is a registered social worker. She has worked with local authority social services departments at practitioner and management levels. She has been a senior consultant for the last nine years and has supported over 48 local authorities, as well as other agencies supporting children, young people and their families.
“I believe that it is important for a consultant to keep up-to-date with developments in practice to ensure that we are improving outcomes for children and young people. I have worked for extended periods of time working alongside senior managers within local authorities to bring about sustainable changes in practice.”
Yvette has considerable knowledge in the fields of private and public law regarding children, young people and families. She is currently involved in working with a number of local authorities around safeguarding children, including work with Local Safeguarding Children Boards, performance management, coaching and mentoring leadership teams and working with Youth Offending Teams.
Before joining Cordis Bright, Yvette worked as an inspector for the Commission for Social Care Inspection. She has had experience of youth offending, children's services, residential care (including the secure estate) and voluntary sector inspections. During her time with the Inspectorate she was seconded to MCSI (Magistrate Court Service Inspectorate) inspecting CAFCASS, and latterly to HMIP inspecting YOTs.
Recent projects include:
- Working with a local authority in the North West to bring about substantial and sustained change in improving outcomes for children, young people and families, with a particular focus on safeguarding and child protection. Yvette’s role included: completing case file audits, one-to-one coaching and mentoring of managers and social workers, provision of intensive leadership and management support, and quality assuring internal reviews of services (e.g. Safeguarding Unit and Early Intervention Team).
- Contributing to the evaluation of a pilot programme designed to improve outcomes-based planning within social work teams.
- Designing and facilitating Advanced Social Work training, focused on improved assessment, more robust care planning and improved engagement of children and families in decision-making.
- Project director for the evaluation of the Wales Child Death Review Pilot Project. This project involved liaison with a wide range of stakeholders including local authorities, police, health, coroners and courts
- Providing intensive leadership and management support to a local authority on safeguarding and child protection following a notice to improve following an inspection. It involved placing Yvette as interim Assistant Director for Safeguarding. The project included close liaison with the senior leadership team within Children’s Services and corporately, support for the LSCB and examining policy, procedure and practice.
Other relevant work experience includes advice and support on social work-related practice for:
- Children and young people who were victims of paedophile ring.
- Unaccompanied minors where English was not their first language. Which required working with interpreters.
- Young women who were sexually exploited.
- Children and young people groomed by a major crime family to take part in criminal activities.
These vulnerable children and young people required Yvette to be sensitive to their cultural needs, mistrust of adults and respect their individual needs including differing interview techniques. Yvette is able to quickly build relationships with children and young people by being flexible and understanding of their experiences.
Ceri is an associate at Cordis Bright. She brings 29 years’ experience of working in the not-for-profit sector, including ten years in HIV/AIDS and human rights work as a policy analyst, campaigner and director of a legal centre. As a freelance consultant she has worked with a wide range of organisations and has developed a specialism in refugee and migration issues as well as human rights. Her work has included a wide range of research, evaluation and review projects for both national and international organisations as well as practical work as a coach and facilitator with individuals and teams. She is a trained coach (passing her practical examination with distinction), and a director of MigrationWork CIC and On the Tin Ltd. Ceri has a degree in Modern Languages (French and Italian) from the University of Oxford.
Ceri’s experience includes:
- Evaluations both large and small-scale. Ceri has led on numerous evaluations of programmes, projects and organisations to assess their impact. Her work has recently included evaluating projects aimed at enhancing legal provision to asylum seekers and refugees (for Comic Relief, Refugee Action and Paul Hamlyn Foundation) as well as looking at the impact of funding programmes such as UNHCR’s Border Management and Protection of Refugees programme (in Central Europe), the Strategic Legal Fund for Vulnerable Young Migrants, and the Big Lottery’s BASIS programme which funded of a national programme of capacity building for community groups.
- Research. Ceri has authored numerous research reports into various social justice issues, in particular in relation to migrant issues. She is used to gathering and analysing a wide range of information and presenting it in an engaging way. She was the Head of Policy Development at the National AIDS Trust in the 1990s when she authored a range of public-facing reports, and more recently has co-authored The Destitution Trap for Refugee Action and researched a range of reports on legal advice for migrants including recently for both the Solicitors’ Regulation Authority and for Toynbee Hall.
- Formative evaluation (coaching). Increasingly Ceri has been engaged as a ‘formative evaluator’, providing support to projects and programmes in ‘real time’ and feeding back findings to them as they go on. She has done this with European programmes as well as for UK projects and learning networks.
- Involvement of users in evaluation and review. Ceri has a range of participatory techniques for both engaging and consulting with users from programmes. She is working on the Cordis Bright evaluation of the Blackpool Fulfilling Lives programme (training community researchers to contribute to the collection of evaluation data) and recently evaluated the Right Here programme which was about developing mental health services for young people.
- Organisational review. Ceri has conducted numerous strategic reviews to enable organisations to assess their impact, take stock of their current positioning and devise future strategies to be even more effective. For example she worked with the Business and Human Rights Resource Centre and the Human Dignity Trust to review their work, facilitating staff and trustees to discuss emerging findings and identify new strategic priorities.
- Coaching and training. Ceri has written and delivered hundreds of training courses on strategic, management and communications issues and is an associate at the Directory of Social Change and the Centre for Strategy and Communication. She is also a trained coach and works with individuals at senior level to help them identify goals and improve their performance.
Christine is an independent safeguarding children and vulnerable adults consultant. She has 25 years’ experience of multi-agency working in children and families social care and the domestic abuse sector, including working with perpetrators.
Christine has an economics degree and has training in finance and contract law; she has worked as an economist and corporate banker. Christine also has a sound therapeutic training and practiced in a therapeutic community with children and adults.
Altogether, this breadth of experience underpins Christine’s expertise in creating strategic and operational, commissioning and service delivery frameworks at national, regional and local levels. She thoroughly understands the public, private and voluntary sector multi-agency service delivery agenda for children, families and vulnerable adults. And because she is knowledgeable about child and adolescent (and adult) development and the impact of trauma she is good at keeping the needs and outcomes for the service user at the heart of the service.
Christine’s current work includes national initiatives, projects at regional and local government level and also direct work with children and families, young people and vulnerable adults. Past work, at national and local level, has included developing strategy and policy; writing practice procedures and toolkits; delivery, monitoring and change management of services; piloting new approaches e.g. payment by results; scrutiny and quality assurance.
“I work with Cordis Bright because of their integrity, the strength of their commitment to quality and their collaborative, ‘can do’ approach – these make for a good project experience for clients and staff, and results we can all be proud of.”
Christine is currently doing a professional doctorate on teenage intimate partner abuse at the International Centre, University of Bedfordshire.
Hannah holds a First Class degree with distinction in Sociology from the University of Cambridge and an MA in Sociocultural Anthropology from Brown University. She is currently a PhD student at the Institute of Criminology at the University of Cambridge, where her research focuses on transnational organised crime and the criminalisation of migrant women. Hannah has also worked as a researcher and volunteer within the criminal justice sector, and has experience of working with groups including: women and young people with lived experience of the criminal justice system and survivors of domestic and sexual violence.
Hannah’s skills and experience in research include:
- Designing, conducting, and analysing data from semi-structured interviews and focus groups.
- Ethnographic research including participant observation.
- Writing and presenting comprehensive literature and policy reviews.
- Project management.
Joel has experience both in relation to criminological and forensic research, and clinical psychology practice in forensic settings. Joel has an MSc in forensic psychology (University of Kent), a PhD in criminology (University of Cambridge) and a Doctorate in Clinical Psychology (University of Manchester). He is currently a lecturer in clinical psychology and is programme lead for the MSc in clinical forensic psychology at the Institute of Psychiatry, Psychology and Neuroscience, King’s College London. He continues to work clinically in the criminal justice system. His research interests are in rural life and youth justice, the psychosocial experience of imprisonment, and mental health interventions for people who have offended.
His recent experience is as follows:
- His PhD focused on the psychosocial experience of young adults in prison and included a study on self-harming behaviour (Harvey 2007, Young men in prison: surviving and adapting to life inside, Willan).
- He is a registered clinical and forensic psychologist and has worked for eight years in forensic settings, with both adults and young people. As part of his clinical psychology training he completed a study with prison officers on perceived physical health, psychological distress and social support (Harvey 2014, The Prison Journal).
- He has been a research associate on a project funded by the Ministry of Justice’s Safer Custody Group (the Safer Locals Programme Evaluation) and a KPMG Foundation Study on the evaluation of a staff training programme for staff working with young people in STCs and YOIs. He has spent several years researching prisons. He has also worked as a research officer for HM Prison Service on the development team of OASys and also as a research officer with the New South Wales Police Service, Australia.
- He has co-edited the books Psychological therapy in prisons and other secure settings (Harvey and Smedley 2010, Willan), and Young people in forensic mental health settings: psychological thinking and practice (Rogers, Harvey and Law, 2015).
Jono has a BA and MPhil from the University of Cambridge.
“I am passionate about producing research which helps policy makers to take decision that can most benefit others. I particularly value directly engaging with stakeholders and service users in order to draw on upon their insights and expertise; perspectives that are invaluable when evaluating existing programmes and planning for the future.”
Jono is highly skilled in desk-based research and fieldwork. His experience includes:
- Reviewing literature, policy and best practice on issues ranging from risk factors associated with gang membership to care market sustainability and supporting veterans in transition. This has informed service development, training provision and central government guidance.
- Quantitative analysis of demographic sources such as Census reports and local- and regional-level public health material. This data has been used to better understand the local contexts in which projects are taking place.
- Conducting qualitative interviews with a wide range of stakeholders and service users, from gang members to healthcare professionals, to gather their perspectives on projects/services. These have been conducted face-to-face and by telephone, and in structured and semi-structured environments.
- Qualitative analysis of information obtained through focus groups and interviews. Analyses which have sought to understand the opinions and experiences of key stakeholders have contributed to project evaluations designed to enhance service delivery.
- First-hand experience of advocating on behalf of service users with a range of vulnerabilities and support needs, such as those whose family members are involved in the criminal justice system, are seeking support for mental illness, are disabled, have physical health problems, have learning difficulties, and/or are living in poverty.
Katie has a BA (Hons) from the University of Cambridge in Social and Political Sciences, MSc in Psychology from the Open University, and PhD in Psychology from the University of Greenwich. She has over ten years research experience and specialises in working with children and young people to design and conduct research and analyse these findings.
Katie worked at Cordis Bright as a Researcher for two and a half years, before going to complete her PhD , in which she conducted a longitudinal study in schools to develop understanding of children's peer-related behaviours. Katie then continued this research during her post-doctoral position at the University of Greenwich, and worked at the University of Essex as a Psychology Lecturer. Most recently, Katie undertook the roles of Principal Research Officer and Research Manager for the National Children's Bureau. Currently, Katie also works for the Open University as an Associate Lecturer on their Psychology and Education modules.
“I am passionate about the difference research can make to the lives of children, young people and adults. I also believe it is important to include them in the design of research and output, to enhance the impact of findings.”
Katie is highly skilled in both quantitative and qualitative research design, fieldwork, analyses, and project management. She is experienced in bidding and leading research for a range of clients such as foundations, local authorities, charities, and universities. She is skilled across a range of research methods including: interviews across several mediums; focus groups; surveys; and observations. Katie is also experienced in: quantitative and statistical analysis; thematic analysis; and content analysis.
Some of her most recent work has specialised in research related to children and young people in the following areas:
- Children missing education - interviews with children aged four years upwards; their parents/carers; local authority workforce.
- The impact of reading in foster families - surveys and interviews with foster carers and children.
- The association between poverty and relationships - statistical analyses of longitudinal data from the Millennium Cohort Study.
- The impact of a reading programme for two years olds - surveys, interviews and training evaluation with pre-school staff and parents/carers.
- The impact of a programme across Europe reducing obesity in adolescence - interviews with programme leaders, and surveys and interviews with young people.
- Experiences of local authority workforce supporting children and young people displaying sexually harmful behaviours - training provided to local authority staff to conduct their own local research.
- Families' experiences of paediatric services - interviews, focus groups and surveys with parents/carers and medical stakeholders.
- A review of tools for assessing need amongst children with disabilities.
- Cognitive development and peer-related behaviour amongst children aged four to seven years - cognitive activities and interviews with young children, and surveys with teaching staff.
Furthermore, Katie is an advocate for, and has led on the training and inclusion of Young Research Advisors to design and understand research findings. Katie also has a range of research experience with: deafblind adults, adults with learning disabilities, older adults and parents/carers.
Liz has an extensive career with children’s social care, initially from within a local authority from front line social work and social work management perspective but also, from leading at a senior level the many challenges which faced local authorities at the time.
Since 2007, Liz has worked as a senior interim manager but over the last five years, has focussed on consultancy projects relating to safeguarding and child protection matters.
These include being involved with Serious Care Reviews (Child Practice Reviews in Wales), service improvement support for local authorities subject to special measures; project lead on a number of initiatives including Local Safeguarding Children Board development; supporting and developing front-line management and practice; developing and mentoring managers; leading on audit; involved in research relating to Looked After Children; Reviewing Case Practice Review process; and involved in research identifying frameworks and models for interventions with children and their families.
Liz was widely involved with the NQSW programme prior to it changing to AYSE programme, and was involved with a wide number of local authorities supporting their programmes. She has worked all over England and Wales looking to support local authorities, partners and agencies within the independent and voluntary sector relating to service development, integration of services and change management requirements.
Peter works with clients across education, health and social care on service improvement and delivery, strategic thinking and planning, performance and improving quality. He is formerly the chief executive of the Centre for Workforce Intelligence (CfWI) and director of wellbeing within Mouchel management consultancy. He has extensive successful experience in health, social care, education and children’s services, and for the last decade consultancy experience at senior levels within health, local authorities and central government. Experience as a consultant with the Army in Cyprus, Germany and UK.
For videos, presentations and case studies see http://petersharp.webs.com/
Projects at Cordis Bright include:
- Research into workforce skills and qualifications: worked with two London local authorities to map skills and qualifications across the workforce. Covers recruitment, retention, career progression, safeguarding, leadership and views on organisational development.
- Independent expert review of the circumstances of a young patient’s death and responsiveness of each relevant organisationhttps://www.walsallhealthcare.nhs.uk/Data/Sites/1/documents/investigatio...
- Evaluation of Gwent Frailty Programme: the evaluation of GFP which is a major invest-to-save integrated health and social care programme
- Master-class in Integrated Care: for health and social care senior leaders. https://www.cordisbright.co.uk/content/national-masterclass-integrated-c...
- Manchester Institute of Innovation Research: “Foresight: Exploring the Future, Shaping the Present”: to an audience from Korea, Brazil, Malaysia, Taiwan, Italy, Finland, Germany and UK https://www.cordisbright.co.uk/node/196
- Imperial College: Integrated Care: Pie in the Sky or Dish of the Day? http://www1.imperial.ac.uk/publichealth/departments/pcph/seminarseries/s...
Relevant experience includes:
- Successful leadership and management at executive and director level in education, health and social care for 15+ years.
- Champion for children and families as a clinician, manager and leader at local, regional and national levels.
- Contributing to national health, social care and education policy and strategy for 10+ years.
- Director of National Healthy Schools Programme for 3+ years supporting DH and DfE, and local authorities, including grant allocation and development – delivery partner role
- Experience of consultancy in establishing public service mutuals (social enterprises).
- Former Chair and Trustee of a national charity for 10 years (Antidote – campaign for emotional literacy).
- 20+ years of experience in the public sector, 11 years in the private sector and 10 years voluntary work with a charity, and a former chief psychologist and head of inclusion for Southampton.
- Organisational culture consultant focused on developing high performing teams and high reliability organisations. Leading and managing workforce and organisational development in large organisations.
- Experienced change management and transformation consultant to health organisations (national, regional and local), local authorities, schools and government departments.
- Experienced executive coach for senior leaders ~ including 3 years with a London borough judged then as ‘outstanding’.
- Successful author, speaker and consultant on leadership and management, integrated health and social care, emotional literacy, anger management, long-term strategic thinking and planning, transformation and improving outcomes.
- Special educational needs, inclusion, disability, multiagency working, and family therapy skills and experience.
Peter is a Consultant, Chartered Psychologist, Chartered Scientist and works in partnership with clients with a focus always on improving people’s lives through improving services and policy.
Sarah has worked with Cordis Bright as an associate for three years and has a BSc in Social Research and BA in Criminal Justice. She worked for the National Probation Service for eight years before moving to the Home Office in 2007 where she worked for Her Majesty’s Inspectorate of Probation (HMIP) conducting inspections on Probation Services and Youth Offending Teams across England and Wales. Her role as an associate consultant involves working alongside our consultants in the Children’s and Young People’s Services undertaking audits for local authorities and Youth Offending Teams, developing and delivering training packages, and providing management support services.
“I take real pride in my work with Children’s Services. I see it as a valuable opportunity to contribute to the continued improvement and sharing of good practice amongst services, and increasing performance in risk and safeguarding.”
Sarah is highly skilled in evaluation and analysis of performance within Children’s Services and Youth Offending Teams. She has a wide range of skills and expertise in these fields and is a respected member of our team, delivering continued high quality insight into the work she audits. Her work includes:
- Auditing of Children’s Services cases and Youth Offending Teams to identify areas of good practice and areas for improvement. This includes specialist areas such as child protection cases and children with disabilities. Auditing of Youth Offending Team cases has frequently focused on risk assessment and safeguarding to improve understanding and raising performance levels in the assessment and management in these areas.
- Coaching of staff on a one-to-one basis to reflect on practice, recognise their own areas for improvement and improve skills in delivering work to a high standard.
- Coaching of managers to improve their ability to drive through change and improvement amongst their teams of staff.
- Developing and delivering training for practitioners on good practice in writing pre-sentence reports, assessment, risk of harm, safeguarding and case management.
- Research and evaluation work. Sarah’s experience includes working with our research team on local and national projects, e.g. early years, YJB initiatives, and more recently the Prevent programme.
The experience Sarah brings from her time with HMIP has meant that she has been effective in supporting organisations in the run up to inspections as well as post-inspection work. Whilst with HMIP she was also involved in conducting Thematic Inspections regarding MAPPA arrangements and Sex Offenders. She also has specialised knowledge on Domestic Violence and was a facilitator for the Domestic Violence Programme in the Probation Service. She has also worked in Prisons and Youth Offenders Institutions whilst with the Probation Service and has critical understanding of the issues arising from periods of incarceration and resettlement.